Winning ways : achieving zero-defect service /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass. :
Productivity Press,
c1990.
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| Subjects: | |
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| Item Description: | Translation of: La qualite de service. |
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| Physical Description: | xxii, 143 p. : ill. |
| ISBN: | 091529978X |