APA (7th ed.) Citation

Horovitz, J. (1990). Winning ways: Achieving zero-defect service. Productivity Press.

Chicago Style (17th ed.) Citation

Horovitz, Jacques. Winning Ways: Achieving Zero-defect Service. Cambridge, Mass.: Productivity Press, 1990.

MLA (9th ed.) Citation

Horovitz, Jacques. Winning Ways: Achieving Zero-defect Service. Productivity Press, 1990.