Delivering quality service : balancing customer perceptions and expectations /

Delivering quality service : balancing customer perceptions and expectations /

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Bibliographic Details
Main Author: Zeithaml, Valarie A.
Other Authors: Parasuraman, A., Berry, Leonard L., 1942-
Format: Book
Language:English
Published: New York : Free Press, c1990.
Subjects:
Service industries > Quality control > Mathematical models.
Customer services
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