The service edge : 101 companies that profit from customer care /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York, N.Y. :
New American Library,
c1989.
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| Subjects: | |
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| Item Description: | "NAL books." |
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| Physical Description: | xviii, 584 p. |
| ISBN: | 0453006477 |