APA (7th ed.) Citation

Collier, D. A. (1987). Service management: Operating decisions. Prentice-Hall.

Chicago Style (17th ed.) Citation

Collier, David A. Service Management: Operating Decisions. Englewood Cliffs, N.J.: Prentice-Hall, 1987.

MLA (9th ed.) Citation

Collier, David A. Service Management: Operating Decisions. Prentice-Hall, 1987.