Auster, E. (1986). Managing online reference services. Neal-Schuman Publishers.
Chicago Style (17th ed.) CitationAuster, Ethel. Managing Online Reference Services. New York: Neal-Schuman Publishers, 1986.
MLA (9th ed.) CitationAuster, Ethel. Managing Online Reference Services. Neal-Schuman Publishers, 1986.
Warning: These citations may not always be 100% accurate.