Telephone Courtesy & Customer Service /
Give employees effective telephone skills and you will see what a powerful business tool the phone can be.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Thomson Place, Boston, Miami :
Crisp Publications, Thomson Course Technology,
©2000.
|
| Edition: | 3rd Edition. |
| Series: | A Fifty-Minute Series Book
|
| Subjects: | |
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| 020 | |a 9781560525776 ( paperback) | ||
| 040 | |6 PUMLC |a PUMLC |b eng |c PUMLC |d PUMLC | ||
| 082 | |a 658.812 | ||
| 100 | |a Finch,Lloyd | ||
| 245 | |a Telephone Courtesy & Customer Service / |c Lloyd Finch. | ||
| 246 | |a Telephone courtesy and customer service. | ||
| 250 | |a 3rd Edition. | ||
| 260 | |a Thomson Place, Boston, Miami : |b Crisp Publications, Thomson Course Technology, |c ©2000. | ||
| 300 | |a vi, 104 pages : |b illustration ; |c 26 cm. | ||
| 490 | |a A Fifty-Minute Series Book | ||
| 520 | |a Give employees effective telephone skills and you will see what a powerful business tool the phone can be. | ||
| 650 | |9 3488 |a Communication | ||
| 650 | |9 3489 |a Consumer Behavior | ||
| 650 | |9 3490 |a Consumer satisfaction | ||
| 650 | |9 3491 |a Customer services | ||
| 942 | |2 ddc |n 0 |c BK | ||
| 999 | |c 185842 |d 185842 | ||
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