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Service operations management : improving service delivery /
Bewaard in:
| Hoofdauteurs: | , |
|---|---|
| Formaat: | Boek |
| Taal: | Engels |
| Gepubliceerd in: |
Harlow, England ; New York :
FT/Prentice Hall,
2005.
|
| Editie: | 2nd ed. |
| Onderwerpen: | |
| Tags: |
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| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 13771747 | ||
| 003 | DLC | ||
| 005 | 20240602104132.0 | ||
| 007 | ta | ||
| 008 | 041103s2005 enka b 001 0 eng | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 658_000000000000000_J73 |7 0 |8 MN |9 112839 |a ML015 |b ML015 |c MN |d 2024-06-02 |e Donated by Reuben Maino Daniel |l 2 |o 658 J73 |p 145865 |r 2025-04-15 18:11:08 |s 2025-03-17 |t 1 |w 2023-02-22 |y BK | ||
| 999 | |c 86663 |d 86663 | ||
| 010 | |a 2004063108 | ||
| 020 | |a 9780273683674 (paperback) | ||
| 020 | |a 0273683675 | ||
| 040 | |a DLC |b eng |e rda |c DLC |d PUMLC | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HD9980.5 |b .J647 2005 |
| 082 | 0 | 0 | |a 658 |2 22 |
| 100 | 1 | |a Johnston, Robert, |d 1953- |e author |9 12394 | |
| 245 | 1 | 0 | |a Service operations management : |b improving service delivery / |c Robert Johnston and Graham Clark. |
| 250 | |a 2nd ed. | ||
| 260 | |a Harlow, England ; |a New York : |b FT/Prentice Hall, |c 2005. | ||
| 264 | |a Harlow, England ; |a New York : |b FT/Prentice Hall, |c 2005 | ||
| 300 | |a xix, 496 pages : |b illustrations ; |c 25 cm | ||
| 336 | |2 rdacontent |a text |b txt | ||
| 337 | |2 rdamedia |a Unmediated |b n | ||
| 338 | |2 rdacarrier |a volume |b nc | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Service industries |x Management. |9 3369 | |
| 700 | 1 | |a Clark, Graham. |e author |9 12395 | |
| 906 | |a 7 |b cbc |c orignew |d 1 |e ocip |f 20 |g y-gencatlg | ||
| 942 | |2 ddc |c BK |m J73 |n 0 |0 1 | ||
| 955 | |a pc16 2004-11-03 to SSCD |c sc20 2004-11-04 |a aa05 2004-11-10 |a ps08 2005-04-14 1 copy rec'd., to CIP ver. | ||
