APA (7th ed.) Citation

Johnston, R., & Clark, G. (2005). Service operations management: Improving service delivery (2nd ed.). FT/Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 2nd ed. Harlow, England ; New York: FT/Prentice Hall, 2005.

MLA (9th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management: Improving Service Delivery. 2nd ed. FT/Prentice Hall, 2005.

Warning: These citations may not always be 100% accurate.