Tohutoro APA (7th ed.)

Horovitz, J. (1990). Winning ways: Achieving zero-defect service. Productivity Press.

Tohutoru Kātū Chicago

Horovitz, Jacques. Winning Ways: Achieving Zero-defect Service. Cambridge, Mass.: Productivity Press, 1990.

Tohutoro MLA

Horovitz, Jacques. Winning Ways: Achieving Zero-defect Service. Productivity Press, 1990.

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