APA (7th ed.) Citation

Fraley, R. A., & Katz, W. A. (1984). Evaluation of reference services. Haworth Press.

Chicago Style (17th ed.) Citation

Fraley, Ruth A., and William A. Katz. Evaluation of Reference Services. New York: Haworth Press, 1984.

MLA (9th ed.) Citation

Fraley, Ruth A., and William A. Katz. Evaluation of Reference Services. Haworth Press, 1984.