APA (7th ed.) Citation

Fraley, R. A., & Katz, W. A. (1985). Conflicts in reference services. Haworth Press.

Chicago Style (17th ed.) Citation

Fraley, Ruth A., and William A. Katz. Conflicts in Reference Services. New York: Haworth Press, 1985.

MLA (9th ed.) Citation

Fraley, Ruth A., and William A. Katz. Conflicts in Reference Services. Haworth Press, 1985.