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Delivering quality service : balancing customer perceptions and expectations /
保存先:
| 第一著者: | |
|---|---|
| その他の著者: | , |
| フォーマット: | 図書 |
| 言語: | 英語 |
| 出版事項: |
New York :
Free Press,
c1990.
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| 主題: | |
| タグ: |
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MARC
| LEADER | 00000nam a2200000u 4500 | ||
|---|---|---|---|
| 001 | 00900486 | ||
| 003 | PWmBRO | ||
| 005 | 20240602102100.0 | ||
| 008 | 890831s1990 nyu b 00110 eng | ||
| 010 | |a 90035144 | ||
| 020 | |a 0029357012 | ||
| 090 | 0 | |b 658.8/12/Z48d | |
| 100 | 1 | 0 | |a Zeithaml, Valarie A. |
| 245 | 1 | 0 | |a Delivering quality service : |b balancing customer perceptions and expectations / |c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 | 0 | |a New York : |b Free Press, |c c1990. | |
| 300 | |a xi, 226 p. | ||
| 650 | 0 | |a Service industries |x Quality control |x Mathematical models. | |
| 650 | 0 | |a Customer services | |
| 700 | 1 | 0 | |a Parasuraman, A. |
| 700 | 1 | 0 | |a Berry, Leonard L., |d 1942- |
| 942 | |2 ddc | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_Z48D |7 0 |8 MN |9 71476 |a ML015 |b ML015 |c MN |d 2024-06-02 |l 0 |o 658.812 Z48d |p 075599 |r 2018-03-24 00:00:00 |w 2018-03-24 |y BK | ||
| 994 | 0 | 1 | |a 075599 |
| 999 | |c 53176 |d 53176 | ||