APA (7th ed.) Citation

Weiss, D. H. (1988). Winning on the telephone. American Management Association.

Chicago Style (17th ed.) Citation

Weiss, Donald H. Winning on the Telephone. New York, N.Y.: American Management Association, 1988.

MLA (9th ed.) Citation

Weiss, Donald H. Winning on the Telephone. American Management Association, 1988.