APA (7th ed.) Citation

Guaspari, J. (1988). The customer connection: Quality for the rest of us. AMACOM.

Chicago Style (17th ed.) Citation

Guaspari, John. The Customer Connection: Quality for the Rest of Us. New York, NY: AMACOM, 1988.

MLA (9th ed.) Citation

Guaspari, John. The Customer Connection: Quality for the Rest of Us. AMACOM, 1988.