Applications of quality control in the service industries /
I tiakina i:
Kaituhi matua: | Rosander, A. C. (Arlyn Custer), 1903- |
---|---|
Hōputu: | Pukapuka |
Reo: | Ingarihi |
I whakaputaina: |
New York :
M. Dekker,
c1985.
|
Rangatū: | Quality and reliability ;
5 |
Ngā marau: | |
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Ngā tūemi rite
-
Quality assurance in service organizations /
mā: DiPrimio, Anthony
I whakaputaina: (1987) -
Service management : operating decisions /
mā: Collier, David A.
I whakaputaina: (1987) -
Management and analysis of service operations /
mā: Browne, Jimmie
I whakaputaina: (1984) -
Service operations management : improving service delivery /
mā: Johnston, Robert, 1953-, me ētahi atu.
I whakaputaina: (2005) -
Delivering quality service : balancing customer perceptions and expectations /
mā: Zeithaml, Valarie A.
I whakaputaina: (1990)