Applications of quality control in the service industries /

समान संसाधन

• Quality assurance in service organizations /
  द्वारा: DiPrimio, Anthony
  प्रकाशित: (1987)
• Service management : operating decisions /
  द्वारा: Collier, David A.
  प्रकाशित: (1987)
• Management and analysis of service operations /
  द्वारा: Browne, Jimmie
  प्रकाशित: (1984)
• Service operations management : improving service delivery /
  द्वारा: Johnston, Robert, 1953-, और अन्य
  प्रकाशित: (2005)
• Delivering quality service : balancing customer perceptions and expectations /
  द्वारा: Zeithaml, Valarie A.
  प्रकाशित: (1990)