Katz, B. (1982). Reference and online services handbook: Guidelines, policies, and procedures for libraries. Neal-Schuman.
Chicago Style (17th ed.) CitationKatz, Bill. Reference and Online Services Handbook: Guidelines, Policies, and Procedures for Libraries. New York: Neal-Schuman, 1982.
MLA (9th ed.) CitationKatz, Bill. Reference and Online Services Handbook: Guidelines, Policies, and Procedures for Libraries. Neal-Schuman, 1982.
Warning: These citations may not always be 100% accurate.