Cita APA (7a ed.)

Auster, E. (1986). Managing online reference services. Neal-Schuman Publishers.

Cita Chicago Style (17a ed.)

Auster, Ethel. Managing Online Reference Services. New York: Neal-Schuman Publishers, 1986.

Cita MLA (9a ed.)

Auster, Ethel. Managing Online Reference Services. Neal-Schuman Publishers, 1986.