APA引文

Stankard, M. F. (1981). Successful management of large clerical operations: A guide to effective service transaction systems. McGraw-Hill.

Chicago Style (17th ed.) Citation

Stankard, Martin F. Successful Management of Large Clerical Operations: A Guide to Effective Service Transaction Systems. New York: McGraw-Hill, 1981.

MLA引文

Stankard, Martin F. Successful Management of Large Clerical Operations: A Guide to Effective Service Transaction Systems. McGraw-Hill, 1981.