APA (7th ed.) Citation

Walters, S. (1994). Customer service: A how-to-do-it manual for librarians. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Walters, Suzanne. Customer Service: A How-to-do-it Manual for Librarians. New York: Neal-Schuman Publishers, 1994.

MLA (9th ed.) Citation

Walters, Suzanne. Customer Service: A How-to-do-it Manual for Librarians. Neal-Schuman Publishers, 1994.