Ury, W. L., Brett, J. M., & Goldberg, S. B. (1988). Getting disputes resolved: Designing systems to cut the costs of conflict. Jossey-Bass Publishers.
Цитирование в стиле Чикаго (17-е изд.)Ury, William L., Jeanne M. Brett, и Stephen B. Goldberg. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. San Francisco: Jossey-Bass Publishers, 1988.
Цитирование MLA (9-е изд.)Ury, William L., et al. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. Jossey-Bass Publishers, 1988.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.