Balle, M. (1995). The business process re-engineering action kit: A five day plan to redesign your process. Kogan Page.
Chicago Style (17th ed.) CitationBalle, Michael. The Business Process Re-engineering Action Kit: A Five Day Plan to Redesign Your Process. London: Kogan Page, 1995.
MLA (9th ed.) CitationBalle, Michael. The Business Process Re-engineering Action Kit: A Five Day Plan to Redesign Your Process. Kogan Page, 1995.
Warning: These citations may not always be 100% accurate.