Total quality management in information services /

Antzeko izenburuak

• Total quality management handbook /
  nork: Hradesky, John L.
  Argitaratua: (1995)
• Total quality management : the management of change through process improvement /
  nork: Oakland, John S.
  Argitaratua: (1993)
• Total quality management for engineers /
  nork: Zairi, Mohamed
  Argitaratua: (1991)
• Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
  nork: Sashkin, Marshall, 1944-
  Argitaratua: (1993)
• Principles of total quality /
  nork: Omachonu, Vincent K.
  Argitaratua: (1994)