Clair, G. S. (1996). Total quality management in information services. Bowker-Saur.
Chicago Style (17th ed.) CitationClair, Guy St. Total Quality Management in Information Services. London: Bowker-Saur, 1996.
MLA (9th ed.) CitationClair, Guy St. Total Quality Management in Information Services. Bowker-Saur, 1996.
Warning: These citations may not always be 100% accurate.