APA (7th ed.) Citation

Poirier, C. C., & Tokarz, S. J. (1996). Avoiding the pitfalls of total quality. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Poirier, Charles C., and Steven J. Tokarz. Avoiding the Pitfalls of Total Quality. Milwaukee, Wisc.: ASQC Quality Press, 1996.

MLA (9th ed.) Citation

Poirier, Charles C., and Steven J. Tokarz. Avoiding the Pitfalls of Total Quality. ASQC Quality Press, 1996.