Making quality work : a leadership guide for the results-driven manager/

Lignende værker

• Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
  af: Sashkin, Marshall, 1944-
  Udgivet: (1993)
• Know your customer : new approaches to customer value and satisfaction /
  af: Woodruff, Robert B.
  Udgivet: (1996)
• Total quality management handbook /
  af: Hradesky, John L.
  Udgivet: (1995)
• Total quality management : the management of change through process improvement /
  af: Oakland, John S.
  Udgivet: (1993)
• Creating a world class quality organization : 10 essentials for business success /
  af: Prescott, Bryan D.
  Udgivet: (1995)